Refund policy

For returns on New and Unopened Product, we require that items are brand new with no signs of use. Packaging needs to be undamaged and fully intact and contain included original labels, packaging material, etc.  We require proof of new condition with high-quality photos or a high-quality video showing that item(s) is in new condition with all included items.  Warranty seal(s) need to be intact on the packaging.

In the case that the item(s) is returned and the condition is not in New and Unopened or included accessories are missing, the return will not be completed and the item(s) will be returned back to the customer.

Return process

1. Request a Return/Exchange online or over the phone with a Better Health International Representative.

2. Once accepted we will send you a return label if the returned product is defective. If the product is new and unwanted, you will need to arrange for return shipping to us. Tracking is required when returning new and unwanted items.  

3. Please allow 5 business days for processing once your order arrives at our facility. Items requiring extensive processing or during our return peak season (after January) could take up to 7-14 business days.

4. An exchange or credit will be issued to the customer once approved by a Better Health International representative.

*All returns and exchanges are at the discretion of Better Health International.    

Reimbursement for the return shipping cost are approve on case by case and only applies to actual shipping cost or postage, this does not include shipping or packing materials.  Better Health International will only reimburse cost  up to USPS First Class Package Mail postage for products under 1lb and USPS Priority Mail Package for products over 1lb.