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  CUSTOMER SERVICE
Terms Of Service

Better Health International, Inc.
6311 Porter Rd Unit 6
Sarasota FL 34240
941-377-3870
support@betterhealthinternational.com

Welcome to the website of Better Health International, Inc., located at betterhealthinternational.com (hereinafter "We", "Us", "Our"). We thank You (any visitor to Our web site and hereinafter "You" or "Your") for visiting Our site and considering Our products and services.

By using Our site or upon registration, by checking the registration or log-in button which states "By creating an account you are agreeing to our privacy policy and terms of service."; You hereby agree to the terms and conditions of this Terms of Service (hereinafter "Agreement") which, along with the consideration of the mutual promises You and We make to each other, then becomes a binding contract between You and Us.

PRIVACY POLICY

Our Privacy Policy is located at (privacy policy) and is hereby incorporated into this Agreement by reference. Please review the Privacy Policy to understand Our policies.
 

USER NAME AND PASSWORDS

You hereby agree that You are responsible for all actions taken under Your User Name and Password. Please remember it is Your responsibility to keep this data secure and You hereby agree that We are not liable for any loss or damage arising from Your failure to keep Your password secure. Further, You agree to immediately notify Us of any unauthorized use of Your password or any breach of security.

PURCHASES

You will find many products for better health listed on Our website with product descriptions. Simply click on the product to view its description and click to add this item to Your shopping cart. Payment may be made by Discover, MasterCard, Visa and American Express. You may also pay using a check or money order by mailing Your order to Us.

If you do not wish to order online, you may also order by any of the following methods:
By Fax: (941) 379-6059
By Phone: 800-772-5568 or 941-377-3870
By Mail: (Our Order Form is available for printing.)
Better Health International
6311 Porter Rd Unit 6
Sarasota, FL 34240

PRODUCT INFORMATION

While We work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on Our web site. We recommend that You do not solely rely on the information presented on Our web site and that You always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact Your health-care provider immediately if You suspect that You have a medical problem. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. We assume no liability for inaccuracies or misstatements about products.

BACK ORDERS

Our goal is to ship Your order in full as quickly as possible. Our products are usually in stock; however, occasionally a product that You order will be out of stock. In such cases, We will notify You by email. If You have several items on Your order and only one or two is out of stock, We may choose to expedite the order by charging You for those items that are in stock and shipping them right out.

We will then fill and charge you for the back order when it becomes available. In those cases, we will not charge You for again for shipping. 

If a product is on extended back order or has been discontinued, We will notify you by email. If the product is out of stock after 30 days, we will cancel the back order unless you specify otherwise.

For international orders We will notify You by email so that You may let us know if We should ship the items in stock or wait to ship Your order in full.

RETURN POLICY

We offer a money-back guarantee on all unopened products within 30 days of the purchase date.

If you wish to return a product, please email us at support@betterhealthinternational.com or call us at 1-800-772-5568.


SHIPPING RATES AND POLICIES

US Orders

We offer free shipping for US Orders Over $100.00 or on orders
that contain any of these items in the stated quantities. All other orders will be charged a shipping fee of $4.99.

Most orders are shipped by the US Postal Service - Priority Mail or First Class Mail. Normal delivery time is 2-5 business days, but may take longer.

Heavier packages are shipped by Fedex Ground. Normal delivery time is 2-6 days. If You are interested in overnight shipping or other shipping options, please call 800-772-5568 or email support@betterhealthinternational.com.

We try to ship all orders within 1-2 business days. If We are unable to ship Your order out We will do Our best to contact You.

International Orders

We have years of experience shipping outside of the US to thousands of international customers. Please read the international terms and conditions before ordering to avoid any unexpected problems.

International Shipping Methods

Shipping charges are calculated during the checkout process after You enter the shipping address.  We use the following methods for international shipping.   

US Postal Airmail
 -  Very Reliable but Limited Tracking, 1-3 weeks estimated for delivery.      

US Postal Priority Mail - Tracking Number, Estimated delivery of 10-21 business days.

US Postal Express Mail - Tracking Number, Estimated delivery of 5-7 business days.

FedEx International Priority - Full Tracking, May be additional fees, More chance of problems with customs than postal delivery. 2-3 days estimated delivery.

International Terms and Conditions:

You may be charged custom's fees, duties or taxes. These are separate from Your shipping cost and are billed directly to You. We have no control over these fees and cannot predict what they may be. You are solely responsible for these charges.

It is also Your responsibility to make sure that the supplements You order are allowed to be imported from the US. We suggest that You contact Your local customs office before placing an order to review the regulations for Your particular country.

Note to Our UK customers: Please be advised that orders going to the UK that are valued at over $23.00 US may be charged a VAT tax of UK customs.

Returned and Refused International Shipments

Each country has different regulations; therefore, it is your responsibility to make sure that You are allowed to import supplements from the US. If Your shipment is returned to Us because the supplement was banned by customs, the customer made an address error when placing the order, or the package was refused by the customer, We will provide a refund on the purchase price of the product minus a 10 % restocking fee when We receive the package. The shipping cost will not be refunded. If the package is seized by customs and not returned to Us, We will not be able issue a refund.

We Ship To The Following Countries:

We ship to the countries listed below on a regular basis and have few if any problems with customs: Australia, Canada, Hong Kong, Ireland, Israel, Japan, New Zealand, Singapore, Switzerland, UK.

Although We have had few problems shipping to these countries, it is still Your responsibility to make sure they are allowed to import supplements from the US.

We ship to most other countries including but not limited to Argentina, Aruba, Australia, Austria, Bahamas, Bahamas, Barbados, Belgium, Bermuda, Brazil, Canada, Cayman Islands, Chile, Columbia, Costa Rica, Croatia, Cypress, Czech Republic, Denmark, Egypt, Fiji, Greece, Guam, Guatemala, Hong Kong, Iceland, Ireland, Israel, Jamaica, Japan, Kuwait, Lithuania, Macedonia, Malaysia, Mexico, Monaco, Netherlands, Netherlands Antilles, New Zealand, Norway, Oman, Panama, Papua, New Guinea, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, United Arab Emirates, United Kingdom, US Minor Outlying Islands, Venezuela, Virgin Islands (U.S.).

We do not ship to the following countries due to customs restrictions: Italy and Germany.

Below is a list of items that may be problematic based on Our experience and customer feedback. (These are only suggestions and should not be considered a full list.): Australia (DHEA, Hoodia, Melatonin), Canada (5-HTP, Acetyl-L-Carnitine, DHEA, L-Tryptophan Pregnenolone), Hong Kong, Ireland, Israel, Japan (DHEA, Pregnenolone), New Zealand (DHEA, Melatonin), Singapore, Switzerland, UK. 

TRADEMARKS

We hereby claim Better Health International, betterhealthinternational.com and the Better Health International Logo to be trademarks of Our Company.

COPYRIGHT

As indicated by the notice on the bottom of Our Home Page, We claim a copyright to the contents of this website.

DIGITAL MILLENNIUM COPYRIGHT ACT

As provided for in the Digital Millennium Copyright Act; if You feel any content on this website violates Your copyrights please contact Our designated agent:

Name; Ron Zucchelli
6311 Porter Rd Unit 6
Sarasota FL 34240
Email: support@betterhealthinternational.com

by email or regular U.S. mail with the following information:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site is covered by a single notification, a representative list of such works at that site.

3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material.

4. Information reasonably sufficient to permit the service provider to contact You, such as an address, telephone number, and, if available, an electronic mail address at which You may be contacted.

5. A statement that You have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

6. A statement that the information in the notification is accurate, and under penalty of perjury, that You are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Once We have received Your complaint We will:

1. Remove or disable the identified infringing material (but maintain a copy for later use);

2. Promptly notify the subscriber with a copy to the complaining party that We have removed or disabled access to the material; and

3. We will inform the subscriber that they may submit a counter-notification regarding the claimed infringing material.

Counter Notification - To be effective under this subsection, a counter notification must be a written communication provided to the service provider's designated agent by email or regular U.S. mail that includes substantially the following:

1. A physical or electronic signature of the subscriber.

2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.

3. A statement under penalty of perjury that the subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.

4. The subscriber's name, address, and telephone number, and a statement that the subscriber consents to the jurisdiction of Federal District Court for the judicial district in which the subscriber’s address is located, or if the subscriber's address is outside of the United States, for any judicial district in which the service provider may be found, and that the subscriber will accept service of process from the person who provided the counter notification or an agent of such person.

Upon receipt of a counter notification We will promptly provide the complaining party with a copy of the counter notification, and inform that person that We will replace the removed material and cease disabling access to it not less than 10, nor more than 14, business days following receipt of the counter notice, unless Our designated agent first receives notice from the person who submitted the notification that such person has filed an action seeking a court order to restrain the subscriber from engaging in infringing activity relating to the material on the service provider's system or network.

USING GOOD CITIZENSHIP ON THE WEB


You understand and agree that You will not:
1. Use Our website to post, upload or transmit any content that is patently offensive, vulgar, unlawful, threatening, defamatory, abusive, tortuous, obscene, libelous, illegal, hateful, harmful, harasses or advocates harassment of another person, invasive of another person’s privacy, exploitive of people in a sexual or violent manner, racially, ethnically or otherwise objectionable or promotes racism, bigotry, hatred or physical harm of any kind against any group or individual.
2. Impersonate another person;
3. Stalk or otherwise harass another; or harm a minor in any way.
4. Promote commercial activities and/or sales such as contests, sweepstakes, barter, or advertising except as provided by the functionality of the site.
5. Post, upload or transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, unsolicited mass mailing, chain letters, or pyramid schemes.
6. Promote an illegal or unauthorized copy of another person’s copyrighted work.
7. Upload, post, transmit or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
8. Use software that automatically creates user identities.
9. Intentionally or unintentionally violate any applicable local, state, national or international law.
10. Post inaccurate or misleading information.
11. Solicit money from any poster.
You understand and agree that You are solely responsible for Your interactions with other visitors and that We reserve the right, but have no obligation, to monitor disputes between You and other visitors. Finally, We may delete data and posts which violate this Agreement; or delete data for any reason or for no reason based on Our sole discretion.

WARRANTIES

OUR SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOU EXPRESSLY AGREE THAT USE OF ANY SERVICE OFFERED BY US IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABLITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. WE DO NOT MAKE ANY WARRANTY THAT OUR SERVICE WILL MEET YOUR REQUIREMENTS, OR THAT ANY SERVICE OFFERED BY US WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED; NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF ANY SERVICE OFFERED BY US OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH ANY SERVICE OFFERED BY US. YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF ANY SERVICE OFFERED BY US IS AT YOUR OWN DISCRETION AND RISK, AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA. WE DO NOT MAKE ANY WARRANTY REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH US OR FROM ANY SERVICE OFFERED BY US OR ANY TRANSACTIONS ENTERED INTO BY USE OF OR THROUGH ANY SERVICE OFFERED BY US. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US, OR THROUGH ANY SERVICE OFFERED BY US, SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES, INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, SHALL WE OR OUR PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO PHYSICAL INJURY OR DEATH, RESULTING FROM THE USE OR THE INABILITY TO USE ANY SERVICE OR GOODS OFFERED BY US, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, OR RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED, OR MESSAGES RECEIVED, OR TRANSACTIONS ENTERED INTO BY MEANS OF OR THROUGH ANY SERVICE OFFERED BY US, OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR OTHER INFORMATION THAT IS SENT OR RECEIVED OR NOT SENT OR RECEIVED, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA, OR OTHER INTANGIBLES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ALSO AGREE THAT WE SHALL NOT BE RESPONSIBLE OR LIABLE TO YOU, OR TO ANYONE, FOR THE STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OR ARISING FROM USE OF ANY SERVICE OFFERED BY US. IF YOU ARE DISSATISFIED WITH ANY SERVICE OFFERED BY US YOUR EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICE WITHOUT REFUND OF ANY KIND WHATSOEVER.

INDEMNIFICATION

You hereby warrant that You will not use the information provided by Us in violation of any State or Federal law. Further, You agree to indemnify, defend, and hold Us harmless, as well as holding harmless Our parents, subsidiaries, affiliates, officers, directors, employees, agents, and suppliers, and their respective affiliates, officers, directors, employees, and agents, from any claim, action, demand, or damage, including reasonable attorney's fees, made by any third party or governmental agency arising out of or related to Your use of any service offered by Us or Your violation of this Agreement, including without limitation, claims or suits for libel, violation of rights of privacy or publicity, interference with property rights, trespass, violations of Federal or State Law, patent infringement or plagiarism. We may, at Our sole discretion, assume the exclusive defense and control of any matter subject to indemnification by You. The assumption of such defense or control by Us, however, shall not excuse any of Your indemnity obligations.

FORCE MAJEURE

We shall not be liable for delays or nonperformance of this Agreement caused by strike, fire or accidents, nor shall We be liable for delay or nonperformance caused by lack of availability of materials, fuel or utilities or for any other cause beyond Our control.

ASSIGNMENT

You may not assign the rights or obligations under this Agreement.

INTENDED FOR USERS OVER 18

Our services are available and may only be used by individuals who are 18 years of age and older who can form legally binding contracts under applicable law. You represent and warrant that You are at least 18 years old and that all registration information You submit is accurate and truthful. You agree to comply with all local laws regarding online conduct and acceptable content.

ENTIRE AGREEMENT

Except as modified or supplemented by a writing executed by both parties, the Terms and Conditions described herein are the only representations, warranties, and understandings between the Parties with respect to the products and/or services described herein.

DISPUTES

In the event of a dispute, You agree to attempt to resolve the dispute by contacting Us at support@betterhealthinternational.com prior to taking any other action. Failure to contact Us to attempt a dispute resolution prior to taking any other action will result in a breach of this Agreement by You. Any controversy or claim arising out of or relating to this contract, or the breach thereof, or any other disagreement between the Parties shall be settled according to Florida law in Sarasota County, Florida by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. If you wish to pursue arbitration, We will pay one-half the filing fee at the time of filing, subject to the arbitrator's final decision on the costs of arbitration.

SEVERABILITY

If any provision, or portion thereof, of this Agreement is held by a court of competent jurisdiction to be invalid under any applicable statute or rule of law, You and We agree that such invalidity shall not affect the validity of the remaining portions of this Agreement and further agree to substitute for the invalid provision a valid provision which most closely approximates the intent and economic effect of the invalid provisions.

HEADINGS

The headings of this Agreement are for convenience only and shall not be used to construe the meaning of this Agreement.

AGREEMENT UPDATES

This Agreement is effective as of August 22, 2017. We reserve the right to revise this policy from time to time without prior notice. You will be notified of any material changes in Our Terms of Service either by email or by a conspicuous posting on Our Web site.  

 

2017 Better Health International,Inc All Rights Reserved.
                       Privacy Policy         Terms Of Service

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